Terms & Conditions

Program Qualifiers

  1. Program is available only to contracted clients.
  2. Ovation Rewards certificates and/or brand-specific gift cards must be purchased as part of a legitimate incentive, motivation, recognition or sales promotion program.
  3. Minimum annual purchase of $10,000 CAD/USD whether in certificates or bulk gift cards alone, or a combination of the products.
  4. Any tax liability, including disclosure, connected with receipt or use of certificates and/or gift cards is the recipient’s responsibility.
  5. Program purchases are not eligible for earning ALL – Accor Live Limitless points.

Certificate Terms & Conditions

  1. Certificate is valid at participating hotels listed within the qualifying collection(s) and offering the room category noted on the front of this certificate.
  2. Hotel collection designations, room categories offered and participation are subject to change without notice.
  3. Additional charges apply for reservations requiring collection and/or room category upgrades.
  4. Not replaceable if lost, stolen or destroyed.
  5. Each certificate is valid for a one night stay for two in indicated collection and room category, including applicable room taxes, plus resort levies and fees where applicable, full breakfast for two in the hotel’s all day dining restaurant (excludes buffets and alcohol), and related taxes and gratuities.
  6. Certificate inclusions do not qualify for earning ALL – Accor Live Limitless points.
  7. Does not include incidentals such as, dining, shuttle service, valet parking, activities, service charges, other taxes nor other expenses.
  8. Cannot be used for group programs or catering functions. May not be valid where restricted by law.
  9. Non-commissionable, not redeemable for cash and are void if sold for cash or other consideration.
  10. Any tax liability, including disclosure, connected with receipt or use of this certificate is the recipient’s responsibility.
  11. Minimum and maximum length-of-stay requirements may apply. Cancellation per hotels’ policy for dates of stay.
  12. Reservations are based on last room availability in the room category indicated at participating hotels (some exceptions may apply). Some restrictions may apply to special event dates.
  13. Guest must provide the certificate number (located on front, bottom left corner) when booking. Hotel policy further requires that the guest guarantee reservations with a credit card for incidentals.
  14. Guest(s) must present and surrender original certificate(s) upon check-in.

Gift Card Terms & Conditions

Gift Card Terms & Conditions